Tidio

About

Tidio combines live chat, AI chatbot (Lyro), and helpdesk ticketing into one customer support platform. The free plan includes basic live chat and chatbot capabilities for up to 100 unique visitors per month. Starter ($24.17/month) adds 100 billable conversations, 50 Lyro AI conversations, operating hours, and basic analytics. Growth (from $49.17/month) scales to 250+ conversations with advanced analytics, automatic chat assignment, macros, and user permissions. Plus (from $749/month) goes enterprise-grade with departments, multiproject support, custom branding, ticketing automations, live chat support, a dedicated success manager, and OpenAPI access. All paid plans include a 7-day free trial with annual billing saving 2 months. Lyro is the standout — Tidio's conversational AI agent that learns from your help center articles and FAQ pages, then handles customer questions autonomously. It resolves up to 70% of routine inquiries without human intervention, escalating complex issues to live agents with full conversation context. The visual chatbot flow builder lets non-technical teams create automated workflows using drag-and-drop. Integration support covers Shopify, WordPress, Wix, and 20+ other platforms out of the box. Where Tidio struggles: the 50 Lyro conversations on Starter run out fast for busy stores. The jump from Growth to Plus ($49 to $749) is brutal — there's no mid-tier option. And while Lyro handles simple questions well, it stumbles on multi-step troubleshooting that requires understanding product-specific context. For small e-commerce stores and service businesses that need an affordable AI chatbot without building from scratch, Tidio is one of the most accessible options available.

Key Features

• Lyro AI agent that resolves up to 70% of support queries autonomously
• Visual drag-and-drop chatbot flow builder for non-technical teams
• Live chat with automatic assignment, macros, and canned responses
• Helpdesk ticketing system with department routing and automation
• Shopify, WordPress, Wix, and 20+ platform integrations
• Visitor behavior tracking with viewed pages and live typing preview
• Advanced analytics with conversation metrics and agent performance

Use Cases

• 1E-commerce stores automating order status, shipping, and return inquiries
• 2SaaS companies deflecting repetitive support tickets with Lyro AI
• 3Service businesses capturing leads after hours with automated chatbot flows
• 4Support teams routing conversations to specialized departments automatically
• 5Small businesses adding live chat to their website without developer help